General Terms and Conditions

French institute in Latvia

1/01/2020

1. REGISTRATION AND PAYMENT

Language courses

1.2 By placing the order, the customer accepts general terms and conditions, as well as agrees with the processing and use of his personal data within the framework of the privacy policy.
1.3  If you are eligible to receive a discount (general courses for adults: loyalty discount, discount for schoolchildren, students, unemployed, pensioners or family; general courses for children and adolescents: family discount - meant for those who have attended summer courses, loyalty discount or any other special discount). When applying for courses you must inform the Language Course Center about it by sending an e-mail to kursi@institut-francais.lv or by calling 67 20 18 58.
1.4 The cost of textbooks is not included in the course price.

Certifications

1.5 Registration for an exam to obtain a certificate is made via the registration platform of the French Institute during the registration periods that are announced in advance on the Institute's website. Registration is valid only after you pay the examination fees before the exam takes place.

Multimedia Library

1.6 Persons who wish to borrow documents at home, must register at the Multimedia library and receive a reader’s card for 1 year.
1.7 The French Institute in Latvia offers free access to the services of the Multimedia library for its business partners and students of the French Institute in Latvia.
1.8 The price for registration:
- Full price: € 20.00
- Reduced price (children, high school students, students, teachers, translators and interpreters, unemployed, seniors and members who are already registered in the Multimedia library for more than 4 years): € 10.00
1.9 If the membership card is lost, the cost of issuing a new card is € 5.00.

2. RULES

Language courses

2.1 Payment must be made within 5 calendar days after receiving an invoice and prior to the commencement of courses, otherwise the place in the selected group may be lost.
2.2 If the course has already commenced, the payment for the course is due in full.
2.3 The payment can be made in two parts. The agreement for the split payment comes into effect when the first payment is completed, and it obliges a client to make the second payment.
2.4 Payment must be made by bank transfer.

Official diplomas

2.5 To obtain an internationally recognized diploma the payment for the exam must be made in full amount when applying for an exam.
2.6 IFL course participants who apply for an exam and a course at the same time receive a discount on taking DELF-DALF exams. To receive additional information about discounts, please check the IFL price list or contact the Language Course Center.
2.7 Legal entities receive a discount on taking DELF-DALF exams, if the payment is made for ten exams. To receive information about discounts, please check the IFL price list or contact the Language Course Center by sending an e-mail to kursi@institut-francais.lv or by calling 67 20 18 58.
2.8 Payment must be made by bank transfer.

Multimedia library

2.9 A reader’s card of the Multimedia library is free of charge when paying for general courses.
2.10 A reader’s card of the Multimedia library can also be purchased separately by filling out the registration form. Payment should be made on-site in cash. If necessary, the final invoice can be edited. In this case, the payment must be made within 5 calendar days.

3. RIGHT TO WITHDRAW

3.1 Course participants have the right to withdraw their application and ask for a refund within the 14 calendar days from the moment of signing the contract edited in French and Latvian languages and sent by e-mail.
3.2 By using the right to withdraw within 14 calendar days, the client agrees to pay for the number of courses he had already taken.
3.3 If a group closes due to an insufficient number of course participants and a participant cannot attend another course, then he is eligible for a full refund.
3.4 Considering FIL’s agreement with France Education International and CCIP, payment for internationally recognized diplomas can be refunded not later than 14 days prior the exam date. Please contact the Language Course Center about the possibility of rescheduling the exam to a different session by sending an e-mail to kursi@institut-francais.lv or by calling 67 20 18 58.
3.5 If Latvian authorities decide to implement new sanitary restrictions, the French Institute in Latvia will have to led all the classes online, without possibility of refund.  Regarding courses for children who are under 9 years, special arrangements could apply since classes cannot occur remotely. 
3.6 The trainee must inform the FI that it is not possible to conduct an individual lesson at least 24 hours before the scheduled date and time. Otherwise, the service will be considered rendered, the lesson will not be postponed and you will have to pay for it.

4. PENALITIES

Late payment for courses or certification

4.1 If the payment for courses is not made on time, the course participant pays a penalty of 0,5% of the courses price for each day of delay.

Loss or destruction of the document of the Multimedia library

4.2 Members of the Multimedia library are responsible for extending the deadline for the borrowed items.
4.3 A late fee is imposed for items which are not returned before the due date. The sum imposed is 5.00 € per month for each overdue item. Items that have not been returned after two months of delay are considered lost, a member is obliged to pay a monetary fine levied to the price of the item in the catalogue.
4.4 If a document no longer has new editions or is no longer available in its original form, a flat rate of 20 euros per book and 30 euros per audio or video document is applied.
4.5 If the document is returned in the damaged or unserviceable condition, the same procedure as in the paragraph above shall be applied.

5. INDIVIDUAL COURSES AND COURSES FOR COMPANIES

5.1 The conditions of individual and company courses are negotiated separately while signing an agreement between IFL and the customer.
5.2 If the course took place online, the conditions are indicated in the invoice. Article 3.5 applies to all individual courses.
5.3 When you sign the contact for 20 and more hours you will receive a 5% discount. If you sign a contract for 40 and more hours, you get a 10% discount.

Privacy policy of the French Institute in Latvia
1/07/2020

This Policy sets out how the French institute of Latvia processes any personal data that we collect from you or that you provide to us through using our website.

Please note that this Privacy Policy is subject to change at any time by the French Institute in Latvia in order to take account of any legislative, regulatory, judicial or technological developments. In this case, the date of the update will be clearly indicated at the top of this Privacy Policy webpage. These modifications are applied to the User from the moment they are published on the home page. Thus, in order to get acquainted with the changes made, the User must regularly review the existing Privacy and Cookie Policy.

The French institute in Latvia collects and processes personal data that is relevant, adequate, not excessive and that is necessary to achieve the previously defined objectives. The French institute in Latvia takes all necessary measures to ensure that your data is accurate, complete and, if necessary, updated.

In accordance with the General Data Protection Regulation adopted by the European Parliament on April 14 2016, and the Data Protection Act of January 6 1978, we inform you of the following points:

1. IDENTITY OF THE DATA CONTROLLER

The Controller of your personal data is the French Institute of Latvia, registered seat at 59 Elizabetes Street, Riga, LV-1050, Latvia.
Tel.: + 371 67 20 18 51

a. Purpose of data processing

The French Institute of Latvia undertakes to obtain the consent of the Parties concerned and to inform them of the processing of their personal data. We need to process your Personal Information in the following cases:
• As soon as you subscribe to one of our services;
• As soon as you use one of our services;
• As soon as you use our website;
• As soon as you deliver goods or services to us;
• As soon as you participate in competitions, events, public relations or communication events organized by us;
• As soon as you agree to receive our newsletter and other commercial information from us;
• As soon as you want to apply for a vacancy;
• As soon as you contact us to ask questions or make a complaint.

In the case of video-surveillance, the data collected by the video-surveillance system is kept only for the purpose of fulfilling their primary mission, namely the protection of the French Institute in Latvia. The pictures can be handed over to the Police, if requested by the relevant services. The recordings are stored securely for a maximum of one month. Visitors of the French institute in Latvia have the right to request a copy of any video recording on which they appear or on which they can be clearly identified. With the permission of the French institute, the corresponding recording will be handed over to the person who submitted the written request.

b. Cookies Policy

The User has been informed that by continuing to browse the website, he accepts the use of cookies intended to offer him content and services tailored to his interests.
Cookie is a block of data which does not allow to identify users but is used to keep the information related to the navigation of the User on the website.
The User has all the above-mentioned rights regarding his personal data transferred by cookies under the conditions indicated above.

2. RECIPIENTS OF THE INFORMATION

The sole recipient of your Personal Information is the French Institute in Latvia. This information will never be passed on to a third party, regardless of which services of the service provider the French institute uses (for additional details see paragraph 7). Neither the French institute in Latvia, nor any of its subcontractors, whoever it may be, can use the personal data of the Institute’s visitors, clients and users for commercial purposes.

3. DURATION OF DATA RETENTION

Your Personal Information is stored by the French Institute in Latvia only for the time necessary to accomplish the objective for which the data was collected, or as long as it is necessary to provide for you our services.

4. DATA STORAGE RIGHTS AND FREEDOM

You have the following rights regarding your Personal Information, which you can exercise by contacting us through the postal address mentioned in the first paragraph or by email: communication@institut-francais.lv

a. The right of access

You have the right to access Personal Information that concerns you.
However, in view of the French Institute’s obligation to ensure the security and confidentiality of personal data processing, we must inform you that your request will be examined provided that you can prove your identity by preparing a scanned version or a signed copy of a valid ID.
The French institute states that it reserves the right to oppose obvious abusive applications (in terms of quantity, repetition or systematic nature).

b. The right to rectification

You have the right to request the correction, update, blocking or deletion of your Personal Information (the right “to be forgotten”), which may be inaccurate or erroneous, incomplete or outdated.
You can also set general and specific guidelines for the future of your Personal Information after your death. In this case, the heirs of a deceased person may request that the death of their relative is considered or to request the necessary updates.

c. The right to object

The exercise of this right is possible only in one of the following two situations:
1. If the exercise of this right is justified by legitimate reasons; or
2. When the exercise of this right is intended to prevent the obtained data from being used for commercial purposes.

5. INFORMATION CONCERNING MINORS

Regarding the use of personal data of minors under the age of 16, the French Institute of Latvia undertakes to obtain the consent of child’s parents or legal guardian before using the personal data of this child.

6. SOCIAL MEDIA

In the framework of sharing its content in social media, the website www.institut-francais.lv uses the API internet protocols of several social networks. The User acknowledges having read the General Terms of Use of YouTube, Facebook, Google, Instagram and Twitter.

7. RESPONSE DEADLINES

The French Institute in Latvia undertakes to respond to your request for an access or correction of your personal data, your objection or any other additional request concerning the information within a reasonable period which may not exceed 1 month from receipt of your request.

8. AUTHORIZED SERVICE PROVIDERS AND TRANSFER TO A THIRD-PARTU COUNTRY OF THE EUROPEAN UNION

French institute in Latvia informs you that it cooperates with authorized service providers to facilitate the collection and processing of the data that you submit. These providers are located in the European Union, OR your data is hosted and stored on the territory of the European Union, and the service providers' infrastructure is designed to protect the information against any type of intrusion.

The French Institute in Latvia, that has previously ensured its compliance with appropriate security measures, follows strict rules of confidentiality, use and protection of data. The software that is used by the French institute in Latvia and its service providers, considers the principles of personal data protection from the moment of receiving the data, for as long as it is needed. The data is stored for as long as it is required by the regulations.

9. COMPLAINT TO THE DIFFERENT BODIES

If you consider that the French Institute in Latvia is not fulfilling its obligations regarding your personal information, you may file a complaint or seek redress before the competent bodies.